Take control of difficult situations (non legal)

Training

November 6, 2017

Difficult situations are a fact of life. How we handle them determines whether a misunderstanding is resolved or escalates into conflict. We will consider the importance of recognising and dealing with difficult situations early and provide you with a structure you can use to resolve them.

By the end of this session, you should:

  • Understand the importance of recognising a difficult situation and address them before they progress to conflict
  • Understand the causes of difficult situations and conflict
  • Have tools, techniques and methods of dealing with difficult situations and conflict
  • Be able to prepare effectively for challenging conversations aimed at resolving difficult situations

For further information, please contact Francesca Whitehouse.

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